Unable to start Routing and Remote Access Server (RRAS) (Event IDs: 7023, 20070, 20151, 20063) after uninstalling Symantec Antivirus/Symantec Endpoint Protection
Last Updated March 06, 2012
Why is this error produced after uninstalling Symantec Antivirus/Endpoint? "Unable to start RRAS (Event IDs: 7023, 20070, 20151, 20063)"
Symptoms First Error:
Source: RemoteAccess Event ID: 20070 Error: Point to Point Protocol engine was unable to load the C:\Program Files\Symantec\Symantec Endpoint Protection\SymRasMan.dll module. The specified module could not be found.
Second Error: Source: RemoteAccess Event ID: 20151 Error: The Control Protocol EAP in the Point to Point Protocol module C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The specified module could not be found.
Third Error: Source: Rasman Event ID: 20063 Error: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.
Fourth Error: Source: Service Control Manager Event ID: 7023 Error: The Remote Access Connection Manager service terminated with the following error: The specified module could not be found.
Fifth Error: If tried to restart the service from RRAS mmc, it gives the following Error: "Routing and Remote Access cannot be started because of the following error." Please see event log for more information: The service has returned a service-specific error code. (8007042a)
The default location of the file SymRasMan.dll is %SystemRoot%\System32\rastls.dll. On installing Symantec Antivirus or Symantec Endpoint Protection the default location is then changed and edited in the registry to C:\Program Files\SAV\SymRasMan.dll. After uninstallation this location is not reversed for Windows Server 2003 SP2 because it does create a backup of the key during the change/installation unlike Windows Small Business Server 2003