Symptoms Recovery fails when attempting to use the "recover /d" feature.
NOTE: Prior to running "recover /d", we always recommend using the 32-bit access utility to backup any important data and making a raw sector-by-sector Ghost image.
The feature "recover /d" should be used as an emergency decryption only. If the system has a healthy Windows installation, then decryption should be performed from within the Symantec Endpoint Encryption - Full Disk (SEE-FD) console.
WARNING: If the emergency decryption fails, then you should not run the emergency decryption a second time.
If you have not run recover /d twice, it may be possible to recover the data that was already decrypted. If recover /d was run multiple times, then the data that has already been decrypted can be lost and you will not be able to recover any data from this system.