You have any of the following problems when attempting to use your modem with pcAnywhere: - The modem does not initialize - Black screen or garbage characters on connection - Lockups after connection - Disconnections either during connection or after connection
pcAnywhere does not directly access modems under Windows 95, Windows 98, or Windows NT 4.0. Instead, it requests modem services from the Windows Telephony Application Programming Interface (TAPI). It is TAPI that configures and initializes the modem for use by pcAnywhere, and it does this based on the installed drivers for the modem. When you install a modem into Windows and Windows is unable to determine which type of modem you have, it will most often install it as a "Standard modem."
"Standard modem" may work perfectly well for basic terminal communications such as connecting to a bulletin board (BBS), but for pcAnywhere it can be a problem. For that reason, we generally do not support using "Standard modem" as a connection device.
If Windows installs a modem as a "Standard modem", you can safely assume that it was unable to match your particular make and model of modem with any of the existing modem drivers that come with Windows. Therefore, selecting your modem from a list is probably not appropriate.
To ensure that your modem is installed in Windows with the best driver available, go to the modem manufacturer's Web page or BBS and search for the latest drivers. When you have located the file download it to a temporary folder on the hard drive.
Typically, these files are either compressed (.zip), compressed/self-extracting (.exe), or the actual driver file (.inf). If it is compressed, you will need a utility to decompress it. If the file is self-extracting, simply execute the file. In either case, you should end up with an .inf file.
To reinstall the modem
Open the Windows Control Panel.
Check the "Don't detect modem, I will select it from a list" option.
Click "Have Disk."
When the Install from Disk window appears, click Browse, and then locate the folder containing the newly downloaded drivers.
Click the file and then click OK. Windows then installs the new drivers.
References Here is a list of Web pages for the most popular brands of modems in use in North America: