How to perform a clean boot of Ghost Solution Suite under Windows XP and other similar Operating Systems
Last Updated October 23, 2013
After installing the Ghost Solution Suite under Windows, you may experience some error messages or some part of the program may not be working correctly. Things we have seen in the past are: not able to see the Ghost Client in the Ghost Console, sporadic printing issues, and system rebooting are some things that have been reported.
A clean boot will help isolate what may be the root of the issue.
To perform a clean boot:
Click Start, and then click Run. The Run window appears.
In the Open box, type msconfig and then click OK. The System Configuration Utility appears.
The window will open to the General tab.
Click Selective Startup.
Find the processing options that are listed below Selective Startup. Clear all of the boxes except "Load System Services."
You may not be able to clear "Use Original BOOT.INI."
Clearing all of the boxes (except Load System Services) provides for a basic clean boot. For a complete clean boot, continue with the instructions starting at step 6.
The more options you clear, the more likely that you are to solve the problem. However, clearing all boxes prevents you from installing Symantec products.
Your situation may require that you load specific processes from the Startup group. If this is the case, use the following alternate procedure:
Click Selective Startup as directed in step 4.
Clear all of the processing options that are listed below Selective Startup except "Load System Services" and "Load startup items."
Click the Startup tab.
Select the processes that you want to run when you next start the computer, and clear all other processes.
Click the Services tab.
Select "Hide all Microsoft Services"
CAUTION: Do not skip this step. You must hide the Microsoft Services before you go on to step c.
Click the button in the lower right corner which displays "Disable All".
Once you have disabled all, select the following Symantec services: 1. Symantec Ghost Database Service Wrapper; 2. Symantec Ghost Configuration Server.
Click on the Startup Tab to bring it forward.
Click on "Disable All" button in the lower right-hand corner of the screen.
Click on ngtray to enable it as shown below.
Click Apply, and then click OK.
When you are prompted to restart the computer, click Yes.
Windows will restart in a state similar to when Windows was first installed ( before any other software was installed to Windows).
At this point, see if the problem you were experiencing still exists. If they don't, add in services one at a time, until you find the service that is conflicting.
Please verify the BIOS and firmware drivers are current, according to the manufacturer.
Imported Document ID: TECH109645
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