Issue is that while launching the CCS Reporting and Analytics console, it shows message as 'Microsoft CAPICOM 18.104.22.168 is not installed' in the list of pre-requisites. Also, on clicking the 'Install Now' button it shows the error 'Exception while copying file
=> C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.'
This error occurs when there is an older version of Capicom.dll file in the C:\Windows\System32 folder.
Follow the steps below to resolve the issue:
1. Stop the SMC Server and SMC Job Server service. 2. Check the version of Capicom.dll file from the C:\Windows\System32 folder. If it is 22.214.171.124 then go to step3. 3. Copy the Capicom.dll file from <install dir>
\Control Compliance Suite\Redist folder to C:\Windows\System32. 4. Start the SMC Server and SMC Job Server services. 5. Launch the CCS Reporting and Analytics console.
Imported Document ID: TECH114559
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