What log files to collect and send TSE for troubleshooting a Control Compliance Suite ( CCS ) Data Collection Cumulative Hotfix. ( CHF ) failure.
Last Updated February 23, 2012
Symptoms When applying a Control Compliance Suite ( CCS ) Cumulative Hotfix. ( CHF ) a failure occurs.
After executing the CHF the following error occurs; "The contents of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy of the file, verify its integrity, and try again."
Clear out any existing CCSInstall logs from "Install Directory"\Documents and Settings\username\Local Settings\Temp\CCSSetup before re-running the update. Zip all new CCSInstall.logs generated when applying the update and send to TSE