Symptoms The host was re-registered without deleting the host and credentials from the RMS console first.
A conflict with old credentials or certs. could result in this error A conflict with old registry entries
1. Delete host from RMS console 2. Delete host credentials from credential database 3. Delete any host entries from the registry 4. Delete any host entries from the application folders Installation Directory \Program Files\Symantec\RMS\Control\UNIX\certs 5. Have the Unix admin logon to the Unix host as root and uninstall the agent 6. Manually on the Unix host as root verify that the agent is uninstalled as well as all directories and subdirectories. If directories or subdirectories exist manually remove as root.
Next you need to reinstall the agent;
1. Have the Unix admin logon as root and manually install the Unix agent 2. Once the agent has been installed the registered the agent using the setup.sh command 3. Have the CCS administrator verify that the new Unix agent shows up in the Unix environment on the RMS console on the server. ( it should be greyed out) 4. Select the greyed out host and right click select add credentials 5. Verify you can authenticate to the host;
Launch RMS Console
On the left pane open bv-Control for UNIX | UNIX Enterprise | All Servers
Select and open the host you just added
select File Systems on the left pane
The filesystems will be listed in the right pane if access is permitted
Imported Document ID: TECH116254
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