Control Compliance Suite (CCS)

When running a Control Compliance Suite agentless data collection job against UNIX\Linux targets an error is received:  

Failed to determine the logged in user

1.)  The account being used to run the job (using sudo or otherwise) does not have rights to the /tmp directory.  CCS agentless job runs use temporary scratch files to store the job run commands in, and if the user account that CCS uses cannot Read and Write to the /tmp directory this error will occur.

2.) The account used for sudo has an expired password.

3)  The user that is being used to run the job takes too long to login on the server (more than 1 or 2 seconds).

1) Ensure that the user account that CCS is configured to use has full rights to the /tmp directory on the target server.

2) Reset the password for the sudo user on the UNIX server.

3)  Log in directly to the server using the user that is reporting the problem.  If the user is not able to login to the server in less than a second, CCS will have problems as well and may report this error..  You will need to work with your internal Linux team to determine why that user is taking a significantly longer amount of time to login to the server reporting the error as compared to servers that are working correclty.