When using the "Repeat Daily" scheduling function for the Application Metering Plugin Install job the Agent will install and register properly, but the following day when the schedule goes in to effect the job will run again and unregistering the AMAgent.dll file. This then causes Application Metering to cease from working.
In theory if the Agent is installed and the DLL is registered then when the repeat schedule runs on that Client it should see the DLL as registered and skip that machine. Essentially it should only be installing the Agent on machines that do not have it, but this is not the case surrounding this issue.
Unknown. The root cause of this issue is currently being investigated by Development.
Development is currently aware of this issue and are working on a fix. If you are experiencing this Known Issue please subscribe to this article by clicking on the link in the side bar to the right. When a fix is created this article will be updated accordingly and all subscribers will be notified via email.
As a workaround, disable the "Repeat Daily" option from the job and then reregister the AMAgent.dll file on the Client machines again by following the steps outlined in KB Article 48672.
Applies To Inventory Solution 7.0 Application Metering Plugin 7.0
ID: ETK 1993505
Etrack (Symantec) database
Imported Document ID: TECH122339
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