Symantec Mail Security 6.5 for Microsoft Exchange is installed on an Exchange 2010 or 2013 Mailbox Server. When a manual scan runs, it does not scan any messages; the manual scan starts and stops immediately.
The "Total Messages processed" count shows as 0 even though the mailbox appears in the manual scan settings, and there are messages in the mailbox that was selected for the scan.
Service account does not have Application Impersonation rights in Exchange.
Perform the following steps to verify if the SMSMSE service account has Application Impersonation rights:
1. Open Exchange Management Shell. 2. Enter the following and hit the Enter key to run it. Replace <serviceAccountName> with the name of the SMSMSE service account:
1. On the Windows taskbar, click Start > Run. 2. Type services.msc, and then click OK. 3. In the right pane right-click the Symantec Mail Security for Microsoft Exchange service, and then click Properties. 4. Click the Log On tab. 5. Make a note of the domain account entered under the This account: field - referred to from this point as "service account."
Imported Document ID: TECH123176
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