Installation of Symantec Mail Security for Exchange (SMSMSE) Fails Without Error Message and the Last Dialog Box Displays "The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed"
Last Updated May 06, 2014
When installing a new version of SMSMSE, after clicking the "Install" button on the "Ready to Install the Program" screen the installation stops and the following error message is displayed:
The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed..
1. Open the SMSMSE installation log %TEMP%\SMSMSE_Setup.log in Notepad or another text editor. 2. Search for the string fnGetReinstallProductMsiProperties. If it isis present, this means the SMSMSE installer has detected a previous version and is attempting to perform an in place upgrade.
This error will occur if a previous installation is partially present but is too incomplete to perform an in place upgrade.