|Issues preventing the full support of the following Dell models have been remediated: Optiplex 320 and Studio
|Issues preventing the full support of the Panasonic T8 model have been remediated.|
|The administrator is no longer prompted to close SEE Active Directory Sync Service and SEE Novell Sync Service when uninstalling the SEE Management Server from a Windows Server 2008 machine.|
|Client machines with BIOS power management enabled no longer fail to recover after going into screensaver mode from Pre-Windows.|
|JAWS users no longer experience an Internet Explorer script error after tabbing onto the QuickHelp icon.|
|Third Party Tool||Description||Workaround|
|SanDisk 4GB Cruzer Micro USB Flash Drive and HP Compaq dc7700.||A SanDisk 4GB Cruzer Micro USB Flash Drive inserted at startup will cause HP Compaq dc7700 computers to hang after Pre-Windows authentication.||Remove SanDisk devices before powering on.|
|SanDisk Cruzer Micro 512 MB USB 2.0 Flash Drive (SDCZ4-512-A10)||If the SanDisk Cruzer Micro 512 MB USB 2.0 Flash Drive (SDCZ4-512-A10) device is inserted at startup, users may experience slow boot times.||Remove SanDisk devices before powering on.|
|Roxio 6.2||The Framework client package will fail to install due to a missing drive letter in the primary partition.||Ensure that the following Registry key has the value PartMgr: HKEY_LOCAL_MACHINE\
|Symantec Endpoint Protection 11||Following the installation of SEE Full Disk on the Client Computer, a Network Threat Protection message may be displayed, alerting the end user to a change in the AFRCliADSI application.||Open Symantec Endpoint Protection and click Options in the Network Threat Protection area. Select Configure Firewall Rules from the pop-up menu. Highlight Block IPv6 over IPv4 and click Edit. Select the Allow this traffic option button on the General tab. Open the Ports and Protocols tab. Select All IP Protocols from the Protocol drop-down list box.|
|RSA SecurID® 800||If a second certificate is added to the token and the first certificate is deleted, the user will be unable to register with the token.||Remove all certificates from the token and add the certificate again.|
|The 32-bit Manager Console MSI (Symantec Endpoint Encryption Framework.msi) can be installed on a 64-bit operating system.||Uninstall the Manager Console and reinstall using the correct MSI.|
|If a local instance is selected during the installation of the SEE Management Server, the SEE Management Server uninstallation will fail with the message, “Could not connect to Microsoft SQL Server.”||Locate the GEServerConfig.xml file on the SEE Management Server machine. Find (local). Replace with the computer name of the SEE Management Server machine. Save and close the file. Try the uninstall again.|
|If power is lost during an upgrade of the client machine, a blue screen may occur and the machine may loop continuously in an effort to boot into Windows.||Run Recover /d. If Recover /d fails, try Recover /b. If the Recover Program completes successfully, back up important files, then reinstall SEE Full Disk. If this fails, you will need to reinstall Windows or re-image the machine.|
|If password authentication is selected during the installation of SEE Manager console, but token authentication is specified by policy, users will be unable to register.||If password authentication is selected during the installation of SEE Manager console, but token authentication is specified by policy, users will be unable to register.|
|Tokens cannot be used for Pre-Windows authentication on the Acer Aspire 5515.||None at this time.|
|Only tokens inserted into a USB card reader can be used for Pre-Windows authentication on the HP Compaq 6535b.||None at this time.|
|The GemPC Express reader cannot be used for Pre-Windows authentication on an HP Compaq 6535b.||None at this time.|
|Drives larger than 1 TB may become unavailable after encryption.||Do not attempt to encrypt drives larger than 1 TB.|
|The following error message is displayed on the first reboot after installation, “EPHD BIOS Translation Driver: heap allocation error.”||One or more drives are severely fragmented. Decrypt all drives. Uninstall SEE Full Disk. Defragment the drive(s). Reinstall SEE Full Disk.|
|Vista computers will fail to boot if a PCMCIA reader is inserted.||Provision Vista users with USB readers.|
|Following the installation of SEE Full Disk, machines missing the Sleep power option will go into hibernation on a schedule that does not correspond to the Windows power plan.||Apply all of the latest Vista updates.|
|The Safe Mode reboot option may fail to allow administrators to access safe mode on certain machines, such as the HP Compaq dc5800 and HP Compaq 67108.||Reboot. Provide Client Administrator credentials and select the Safe Mode Reboot check box. Click OK. Click Restart Computer. Watch screen closely. As soon as “Starting SEE Full Disk…” displays, press F8. Select Safe Mode. Press F8. Select Safe Mode again.|
|Additional hard disks on Windows 7 computers will be listed
erroneously within the Partitions Not Managed by SEE Platform
area of the User/Administrator Client Console following a successful
Recover /D or /B operation.
|If an XPS print job is cancelled, the following error may be displayed, “The data area passed to a system call is too small.”||None at this time.|
|After clicking a column heading to sort by the column, the sort arrow will be displayed to the left of the column heading if the operating system is Vista or Server 2008.||None at this time.|
|Deploying an Active Directory policy that contains a change to the Client Administrator settings from a 6.1.0 or later Manager to 6.0.0 or
earlier clients will result in a failure of the new Client Administrator policy to be applied, a deletion of all existing Client Administrator policies, and a return to the Client Administrators specified in the original installation settings.
|When deploying an Active Directory policy from a 6.0.0 or earlier Manager, add the following WMI filter: Select * FROM Win32_Product WHERE (name="Symantec Endpoint Encryption Framework Client") AND (version <= "6.0.0")
When deploying an Active Directory policy from a 6.1.0 or later Manager, add the following WMI filter: Select * FROM Win32_Product WHERE name = “Symantec Endpoint Encryption Framework Client” ANDversion > "6.1.0"
|Users may be unable to combine the ^ (Circumflex), ¨ (Diaeresis), `
(Grave) and ´ (Acute) dead keys with l (0131), I (0049), Shift+i (0069)
or Shift+I (0130) from the Turkish Q keyboard.
|None at this time.|
|The Turkish Q character İ; (0130) may display as I in pre-Windows.||None at this time.|
|Users will be unable to enter the following characters from Canadian
French keyboards in Pre-Windows: á ç
|None at this time.|
|The CAPSLOCK key will behave like the SHIFTLOCK key for nonalphabet
characters in Pre-Windows for the Belgian (Period), French,
and German keyboards.
|None at this time.|
|The character ł (0142) displays as Ł (0141) in pre-Windows when the
Hungarian keyboard is used.
|None at this time.|
|CTRL+ALT combinations do not produce the expected special
characters in Pre-Windows
|None at this time.|
|If a user presses CRTL+ALT+DEL in Windows Vista, clicks Change
Password, provides the incorrect old password causing an error or is
prevented from changing their password due to Windows policies, and
then cancels out, that user will be unregistered from SEE.
Obtain and apply the hotfix
|Password synchronization problems in Windows Vista could occur if
users specify blank passwords.
|Set the Windows policy to prevent users
from specifying blank passwords.
|Users will not be able to utilize the Keyboard Layout window if Help is
|Close the Help window and try again.|
|JAWS does not always announce all of the information displayed
within the Registration wizard and User Client consoles.
|Users should follow these steps:
1. Press INSERT+F9.
2. Select the frame that is of interest
from the resultant Frames List
3. Click OK.
4. Press P.
If this doesn’t work, restart JAWS and
try the steps again.
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