You see certificate errors when using a web browser to view the Symantec Endpoint Protection Manager console.
One or more of the following scenarios may occur:
The web browser does not have a certificate for a remote Symantec Endpoint Protection Manager console, or the certificate has not been installed.
This document describes a procedure for installing a self-signed certificate to the Trusted Root Certification Authorities store on most Windows operating systems, which is unsupported and are provided for your convenience only. Due to the nature of this procedure, Symantec Technical Support cannot provide support for this procedure.
To use this procedure, you must be logged on to the computer as Administrator. In Windows Vista and later, you must start the browser with Administrator privileges (right-click on the browser icon and click Run as administrator; for Windows 8, search for the program name in the Metro start screen, right-click on the program name and click on Advanced, and then click Run as administrator.)
You need only perform this procedure once for any of the consoles that reside on the same host, but you will need to repeat these steps if a new certificate is installed or regenerated.
To install the certificate, perform the following steps, depending on your browser:
Note: If you are using the default self-signed certificate, due to the way that Firefox handles self-signed certificates, you need to create a Security Exception:
To import a certificate that is not self-signed, do the following steps:
You may also need to add an exception for https://server_ip:8446 within the Firefox browser:
Chrome is supported with Symantec Endpoint Protection 12.1.2 or later. This process allows you to add the certificate to the Windows Certificate Manager using Chrome.
To test the certificate installation, close the browser, restart it, and attempt to load the site again. If you do not see the red background in the address bar, the certificate was loaded.
If you still have issues after adding the certificate, you may need to add a URL exception for http://server_ip:9090, where server_ip is the IP address of the Symantec Endpoint Protection Manager server, in the Java Control Panel. To do this, see the Oracle Java article, How can I configure the Exception Site List?
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This will clear the history and restart the chat.