"The Scanner host you tried to add is incompatible with your Control Center host" message when adding a new Scanner
Last Updated September 14, 2016
Attempting to add a new Scanner host to the Messaging Gateway (SMG) Control Center fails with a message indicating that the Scanner host is incompatible.
Mar 09 2016 20:59:42 [http-41443-Processor6] INFO - Response content length is not known
Mar 09 2016 20:59:42 [http-41443-Processor6] ERROR - Cannot retrieve the Scanner mailwall identifier on host 10.160.248.105. Check that the Agent is running and allows connections from this IP address.
Mar 09 2016 20:59:43 [http-41443-Processor6] ERROR - com.brightmail.common.InvalidStateException: The Scanner host you tried to add is incompatible with your Control Center host. Please try again to add the Scanner. If that fails, please perform an OSRestore on the Scanner host, to the same version of Symantec Brightmail Gateway as your Control Center