NSEs are building in the Altiris Agents queue and the Agent logs report HTTP: 500 error
Last Updated August 28, 2006
NSEs are building in the Altiris Agents queue. Basic Inventory and Configuration request are sent successfully. The Agent logs contain numerous errors:
PostFile to 'http://<server>/Altiris/NS/Agent/PostEvent.asp' failed: HTTP error: 500 Internal Server Error (-2147209951).
When VPNed in, bandwidth speed is set at 1024 (1 KB/s) because ICMP is disabled. Bandwidth throttling enabled at 15 percent of network usage when connection is below 256Kb/sec. The logs would indicate that the calculated bandwidth is 195 bytes/sec.
The Altiris Agent is able to process small NSEs just fine, but when it comes to a large NSE, it appears that the connection is timing out
Attached are snip-its of an agent log that shows an attempt to process an NSE11C.tmp file from the Altiris Agent’s queue.
<![CDATA[Error sending event to server, retry in 3 minutes]]></event>
There isn’t anything in the A.log files that correspond to these errors.
There is an ASP script timeout setting that deals with this.
You must set the timeout for the ASP Script in Microsoft Windows Internet Information Services (IIS) to a number greater than or equal to the Command timeout amount.
To set the timeout for the ASP Script
From Windows 2000, click Start > Programs > Administrative Tools > Internet Services Manager.
Double-click on the server name in the left pane.
Right-click Default Web site and click Properties.
Select the Home Directory tab and click Configuration.
Select the App Options tab.
In the ASP Script timeout field, enter a number greater than or equal to the ConnectionProperties timeout amount. The default value for the ASP Script Timeout setting is 90 seconds. The default value for the database command timeout is 600 seconds.
Stop and restart the default Web site after making changes.
Applies To Notification Server 6.0 SP2 and SP3
Imported Document ID: TECH13130
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