After updating the Network Threat Protection policy, the SEP clients fail to apply the new policy. SMC crashes, and will not start again.
Symptoms `Symantec CMC Smc encountered a problem and needed to close.`
Failed to start the Symantec Management Client service. Error code returned: 0x80070005
There appears to be redundant references to server certificates in the sylink.xml files. The reason for the disconnect is that the firewall component cannot match any rules due to an abnormal policy file, and then FW will discard packets according to policy.
This issue has been fixed in SEP 11.0 RU6 (11.0.6000.550).
Imported Document ID: TECH131519
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