Error: "User does not have mailbox, please change username or create mailbox for the user" during install of Symantec Mail Security for Microsoft Exchange (SMSMSE) When Service Account has a Space
Last Updated July 03, 2014
During the installation of SMSMSE and credentials to set up the SMSMSE service account were entered. The installation produces an error "User does not have a mailbox, please change username or create mailbox for the user".
Username or domain for the SMSMSE service account contains a space.
SMSMSE is not properly escaping the space character when checking the mailbox using Exchange Management Shell.
This issue is resolved in SMSMSE version 6.5.1 and higher.
Specify a user account that does not contain a space in the name.
Imported Document ID: TECH132235
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