The installation of Scan Engine 5.2.x fails. An error message displayed in either a dialog box or a log entry in the Application Log of Windows Event Viewer reads "Product Symantec Scan Engine -- Error 1923.Services Symantec Scan Engine(symcscsan) could not be installed. Verify that you have sufficient priveleges to install system services."

Symptoms

• You have local administrator priveleges on the machine where you attempted to install Scan Engine.
• You attempted to install on Windows 2008.
• The following log entry appears in the Application Log of the Windows Event Viewer:
  Eventid: 11923
  Source: MsiInstaller
  Event Data:
  Product Symantec Scan Engine -- Error 1923. Services Symantec Scan Engine (symcsan) could not be installed. Verify that you have sufficient priveleges to install system services.

1. In Control Panel, double-click "Programs and Features"
2. Double click on Symantec Scan Engine
3. Click Remove
4. Click Next
5. Begin the Scan Engine installation again.