When you select "Sync Only Users" in Admin > Master Settings > Process Manager Active Directory Settings, the sync process will sync users fine, but then hang in a running state.
The cause for this is unknown at this time but may be due to the sync process not having been configured to ignore the groups.
We are still working to find a resolution to this issue. As a workaround, you may run the following SQL Script against the Ensemble database which will create a database trigger that will complete the sync once the users are done synchronizing:
Create Trigger CompleteADSyncProcess
Set SyncProcessStatus = 'Completed',
LastSyncedTime = GetDate()
WHERE SyncProcessStatus = 'Running' and
TotalADUserToBeSynced = SyncedUserCount
NOTE: This is only to be applied if "Sync Only Users" is selected. You do not want to apply this if you are synchronizing groups as well.
Applies To Symantec ServiceDesk Solution MR2
Imported Document ID: TECH133467
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