Users of Symantec Endpoint Protection 11 client (SEP-client) can't create User-defined exceptions locally from the user-interface.
One or more of the options for User-defindes Exceptions are grayed out.
The restriction to create or edit User-defined Exception on a SEP client depends on:
a) Windows user rights: Only Administrator users have the rights to create / edit User-defined Exceptions.
b) Client Restrictions settings in the active Centralized Exceptions Policy. Please note: only managed SEP clients applies the Centralized Exceptions Policy.
a) Login with an user that is member of the "Administrators" group (either local or domain)
b) From the Symantec Endpoint Protection Manager (SEPM) console, select :
Policies > Centralized Exceptions >select and edit the policy you want to change > Client Restrictions.
From this section, enable the exceptions you wish to allow.
Please note: if the SEPM communications with SEP-clients are set to Push Mode, the SEP-clients will update the new policy settings as soon as this have been saved. If the manager is in Pull Mode, the SEP-clients will receive the new policy settings according to their Heartbeat Interval. Should you wish to make an immediate update, right-click on the SEP-client icon in the System-Tray and select Update Policy from the pop-up menu.
Imported Document ID: TECH134387
Subscribing will provide email updates when this Article is updated. Login is required.