Refresh the Altiris Console, and you should receive a more detailed error message.
One known cause of this error, is having a locked out Altiris Service Account. In this case, the error message shown on the Web page is:
Could not create Windows user token from the credentials specified in the config file. Error from the operating system. The referenced account is currently locked out and may not be logged on to.
Once you have resolved the problem, be sure to change the web.config back to the original values. It is usually not desirable to expose this level of error reporting to all users of the NS console.
Console 6.0 failed to open with the
Server Error in '/Altiris/NS' Application error for some users but not others. The Console 6.5 opened fine for all users. Modifying the web.config was not able to provide more information for this case as the error header was only displayed. The IIS logs showed a 401.5 error when the user tried to open the 6.0 console. Procmon (from SysInternals) showed that the files being accessed and failiing were:
console.aspx header.aspx blank.aspx
Found that the header.aspx file for the 6.0 Console was missing the file systems rights for the local Users group. Assigning these rights resolved this issue.
Imported Document ID: TECH13481
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