Multi-year License .SLF file does not license the Symantec Web Gateway to the expected end date.
Last Updated October 12, 2011
After installing multiple .SLF files or single .SLF file that contains multiple licenses with different start/end dates the product is not licensed to the expected end date.
There is no error message displayed during the licensing process and the Administration / System Status page shows the Current license Expiation date of the first license file that had a current start/end date.
The Symantec Web Gateway product is currently not enabled to process multiple licenses with different current and future start/end dates.
The issue can be corrected by contacting our Customer Service Licensing team and requesting a single license .SLF file with a corrected start/end date to cover the complete license fulfillment period.
Imported Document ID: TECH137241
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe