You see the following error message in the Event Log: Error 68, CMC_ERROR_RTS_LOADED_DEFAULT_CONFIG.
This message indicates that Auto-Protect could not load the configuration file. This means that Auto-Protect is running, but is using a default configuration file.
To fix the problem, deploy the antivirus policy again to the affected client. If redeploying the policy does not solve the problem, uninstall and reinstall the client.
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11.0 RU6a, 11.0 RU6, 11.0 RU5, 11.0 RTM, 11.0 MR4 MP2, 11.0 MR4 MP1a, 11.0 MR4 (11.0.4), 11.0 MR3 (11.0.3001), 11.0 MR2 (11.0.2) MP2, 11.0 MR2 (11.0.2) MP1, 11.0 MR2 (11.0.2), 11.0 MR1 (11.0.1) MP1, 11.0 MR1 (11.0.1), 11.0
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This will clear the history and restart the chat.