You have installed Symantec Endpoint Protection 11.0 to your computer but it is not functioning correctly.
You see one or more of the following errors in the Windows Application Event Log.
Windows Side-by-Side is not able to find or load the proper version of Microsoft Visual C++ 2005 run-time.
Re-install the Microsoft Visual C++ 2005 Runtime Distributable as found at the following Microsoft site: http://www.microsoft.com/downloads/details.aspx?familyid=766A6AF7-EC73-40FF-B072-9112BAB119C2&displaylang=en
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This will clear the history and restart the chat.