In certain circumstances, Auto-Protect or scheduled scans may detect previously quarantined files (DWH*.tmp) in the %temp% folder on Windows Vista, Windows 7, or later.
This problem can occur in the following cases:
If the %temp% folder has Content Indexing turned on.
To disable Content Indexing on the %temp% folder
If an Explorer window has the %temp% folder open. To prevent this from happening, close the Explorer window. If other file monitors on the computer are checking the %temp% folder very actively while a Defwatch scan is running.
The issue has been resolved in SEP11 Ru7 Mp2
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11.0 RU6a, 11.0 RU6 MP1, 11.0 RU6, 11.0 RU5, 11.0 MR4 MP2, 11.0 MR4 MP1a, 11.0 MR4 (11.0.4)
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This will clear the history and restart the chat.