Some managed clients do not get updates, even though they are connected to the Symantec Endpoint Protection Manager (SEPM).
Group Update Provider (GUP) is configured, and few clients are updating
The unreserved disk space is kept to the limits as content updates are downloaded. Once the limit is reached, the Group Update Provider continues to serve the clients, but only for the existing content.
Maximum number of simultaneous downloads to clients
This option controls how many threads are allocated to handle incoming requests.
Memory utilization is associated with the threads, so more threads requires more memory.
Processing the incoming requests requires CPU cycles, so more threads requires more CPU cycles.
You should tune the value to the limitations of the Group Update Provider computer.
The goal is to download content updates to clients as quickly as possible, without overwhelming the Group Update Provider computer.
Set the value high enough to get reasonable concurrency, but low enough to avoid overtaxing the Group Update Provider computer.
Configure the Group update provider settings, for' Maximum disk cache size allowed for downloading updates' , and for 'Maximum number of simultaneous downloads to clients' to appropriate values so that clients would get the updates from GUP, and GUP would have enough space to be able to store updates for even the old content request from clients.
To configure these options:
Log into the Symantec Endpoint Protection Manager
Click on the Policies tab
Click LiveUpdate under View Policies
Click on the LiveUpdate Settings policy that is assigned
Click on Server Settings
Be sure Use a Group Update Provider is checked and click the Group Update Provider button
Under Group Update Provider Settings, change the values forMaximum number of simultaneous downloads to clientsand Maximum disk cache size allowed for downloading updates (MB) to the desired settings specific for the Group Update Provider computer
Symantec Endpoint Protection Manager is installed on a Windows 2003 Server, and the Group Update Provider setting is configured in the LiveUpdate settings policy for the clients.
There are clients from the same group and subnet that are updating, however a few are not.
Imported Document ID: TECH140798
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