When logging on to a Notification Server console (via a Web browser, terminal service, or direct connection), an error message is generated that indicates there is a server error in the Altiris Application. A sample of the code displayed is below:
Server Error in /Altiris/NS Application.
Configuration Error Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Error reading the password from the registry.
Line 57: --> Line 58: <authentication mode="Windows" /> Line 59: <identity impersonate="true" userName="registry:HKLM\Software\Altiris\eXpress\Notification Server\AppIdentity,user" password="registry:HKLM\Software\Altiris\eXpress\Notification Server\AppIdentity,pwd" /> Line 60: <authorization> Line 61: <deny users="?" />
Approach 1: The Altiris Application ID was locked out or misconfigured. One possible solution is:
1. Run a repair of Notification Server from Add or Remove Programs.
2. Once complete this will bring up the mini-setup (called NSSetup) window to perform a post configuration. This Web page is
http://localhost/Altiris/NS/Install/NSSetup.aspx. 3. Once the setup process was completed, and a correctly configured account is added for the application ID, open the Altiris Console. It should be functional.
Approach 2: 1. Open web.config file (under ..\Program Files\Altiris\Notification Server) and find the following line: <identity impersonate="true" userName="registry:HKLM\Software\Altiris\eXpress\Notification Server\AppIdentity,user" password="registry:HKLM\Software\Altiris\eXpress\Notification Server\AppIdentity,pwd" /> 2. Delete the entries for userName and password. As well change the 'identity impersonate' from "true" to "false". Now the line should look like this: <identity impersonate="false" /> 3. Then run NSSetup (http://localhost/Altiris/NS/Install/NSSetup.aspx). Now the Altiris Console should open properly.
Note: Whenever you run a repair and/or run NSSSETUP and, you are not at the Notification Server, you must remote in as session 0.
start>run Mstsc.exe /v:<NSServerName> /console to connect to the NS
It is also recommended to use the Application Identity Account.
Imported Document ID: TECH14167
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