Upgrading the Inventory Agent to 7.0 SP2 MR2 Agent, the installation fails, leaving the Agent unregistered or incomplete
Inventory Policies or Tasks fail with execution code -1.
InvAgent.dll class not registered
Altiris Inventory Agent -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action DeleteInvDataMDB&RenameOld script error -2146828235, Microsoft VBScript runtime error: File not found Line 28, Column 2
As part of the upgrade, the InvData.mdb file is renamed (removed) to InvData1.mdb. The logic in the upgrade doesn't handle if the file already exists as InvData1.mdb, which causes the crash.
This issue has been reported to Symantec Development.
As a way to resolve the issue, please deploy this script to all affected clients:
@ECHO OFF IF EXIST "C:\Program Files (x86)" ( CD "\Program Files (x86)\Altiris\Altiris Agent\Agents\Inventory Agent" IF EXIST InvData1.mdb ( DEL InvData1.mdb ) ) ELSE ( CD "\Program Files\Altiris\Altiris Agent\Agents\Inventory Agent" IF EXIST InvData1.mdb ( DEL InvData1.mdb ) )
Inventory Solution 7.0 SP2 MR2
Imported Document ID: TECH143896
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