Black/Blank screen after installed of Symantec Endpoint Protection on Windows 7
Article ID: 153013
Updated On:
Products
Issue/Introduction
You have Vontu agent installed on the machine in question. After installation of SEP when the user tries to log into - he cannot see the desktop until edpa.exe is terminated. Edpa.exe belong is Symantec Data Loss Prevention Product - Vontu.
Cause
Edpa.exe is found holding the desktop.in file under %userprofile%AppData\Local\Microsoft\Windows\Burn\Burn
Resolution
Either do one of the following -
a. Exclude the .ini file from SEP using Centralized Exclusion
b. Follow the instruction below to exclude desktop.ini file using Vontu Server
Go to Endpoint Server overview,
1. System - overview
2. Click appropriate "Endpoint Server"
3. Click "Configure"
4. Click "Agent Monitoring" tab
5. Under " Filter by File Properties" section, look at the "Ignore Local Drive".
6. Click " edit Filter Rules" the pencil icon next to the Ingore list of Local Drive.
7. on the next page under the "File Attributes" section for "File Path on Destination" box
8. add Folder path and file name(you can use wilde card)
e.g. %userprofile%AppData\Local\Microsoft\Windows\Burn\Burn\desktop.ini
9. Click "OK" to finailise your change.
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