The quickest way to resolve the issue is to reinstall the Altiris Agent. However reinstalling the Altiris Agent will cause the other plug-in to be reinstalled as well which can be problematic when it happens on a site server or the ns itself.
If it is the case then proceed with the following steps:
- From a working system export the following registry key:
- From the affected system stop the Symantec Management Agent from the windows services and import the exported key
- Modify the value 'Install Path' with the path to where the Client Task Agent.dll is located on the affec ted system (ie:C:\Program Files\Altiris\Altiris Agent\Agents\Client Task Agent\client task agent.dll when the agent is installed on C:\)
- In a command promt register the dll by running the command: