After installing SEP for Macintosh as a managed client, you see that the computer is successfully communicating but that the machine name that displays in the Symantec Endpoint Protection Manager (SEPM) is incorrect.
There may be a variety of names that identify a Macintosh system. The SEPM will list Macintosh clients with their user-friendly names (ComputerName) as retrieved from the OS X settings.
Running the following Terminal commands on a Macintosh will demonstrate the different names that are set for that system. Normally the names match, but not necessarily:
scutil --get ComputerName # The user-friendly name for the system. This is normally what is displayed in OS X Preferences -> Sharing, "Computer Name". This what is displayed in the SEPM.
scutil --get LocalHostName # The local (Bonjour) host name; this is used in the form of LocalHostName.local to access the Macintosh via Apple's Bonjour networking. This name will be displayed below the Computer Name in OS X Preferences -> Sharing.
scutil --get HostName # The name associated with hostname and gethostname commands. This is the name normally displayed as a prefix to command lines in the OS X Terminal. HostName is also normally the name that is registered to DNS servers and AD/LDAP directories, but those directories may use even other aliases to refer to this computer.
To change any of the above names, use the following command, e.g.: sudo scutil --set ComputerName NewName
NetBIOS/WINS is yet another name that may identify a Macintosh system. This is displayed and set in OS X Preferences -> Network, Advanced, WINS, NetBIOS Name.
All of these names may be completely different. Best practices would encourage using matching names, but naming conventions may require otherwises. The only name that the SEPM uses to list a Macintosh in its client list is the ComputerName set in the Macintosh's local system preferences. The HostName, LocalHostName, NetBIOS, or DNS/AD/LDAP names to not matter to the SEPM.
Using the instructions above, set the Macintosh ComputerName in the OS X settings to match the name that you wish to appear in the SEPM client list. At next SEP heartbeat, the SEPM client list should change to match. Alternatively, change other names to match the ComputerName to avoid confusion.
Imported Document ID: TECH148763
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