When you attempt to do any of the following in Windows Explorer, the PGP Software Development Kit Service crashes:
right-click on a file
right-click on a folder
right-click on a drive
delete a file
delete a folder
When the crash occurs, the following error message appears:
PGP Software Development Kit Service has encountered a problem and needs to close...
This particular crash can occur anytime after the PGP Software Development Kit service (named PGPserv in the list of Windows services) has been stopped and restarted--even if the service has been stopped and restarted safely.
There are presently two known workarounds for this issue:
To prevent the crash from occurring, do not intentionally stop or restart the PGPserv service.
If the crash is occurring as described in the synopsis above, restart your computer.
Imported Document ID: TECH148979
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