Invalid Certificate Warning During PGP Desktop Enrollment
During the enrollment process of PGP Desktop 9.6.1 and above, a PGP Alert message similar to the following may appear:
The server keys.example.com has presented an authentication certificate which is not valid for the following reason:
Server keys.example.com presented a TLS certificate that was issued by an unknown Certificate Authority (issuer: CN=keys.example.com)
PGP Desktop is designed to attempt a secure SOAPS connection from the PGP Desktop client to the PGP Universal Server. This is to ensure the connection is secure for any communications from the PGP Desktop clients to the PGP Universal Server.
PGP Desktop 9.6 and later is configured with a hard-coded list of trusted Certificate Authorities such as Geotrust. If the PGP Universal Server is using a Self-Signed certificate (PGP Universal Server generated the certificate), or if you are using your own internal PKI or internal certificates, this warning will appear.
The method to use to prevent this warning from appearing is to import a certificate from a trusted Certificate Authority. If that is not possible, choose the button "Always Allow for This Site" so the user will not see this warning again.
Imported Document ID: TECH149009
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