After creating security questions for key reconstruction using PGP Desktop 9.7, key reconstruction does not complete successfully on a system using a version prior to PGP Desktop 9.7.
Note: This article applies to PGP Desktop 9.7 running on Windows 2000, XP, Server 2003, and Windows Vista in a PGP Universal Server managed environment.
This issue can occur on a system that has been downgraded to a version prior to PGP Desktop 9.7 or attempting to reconstruct your key on a separate system using a version prior to PGP Desktop 9.7. PGP Desktop 9.7 normalizes all answers to security questions to all upper case.
There are two options to correct the issue.
1. Enter the answers to the security questions using all upper case when using versions of PGP Desktop 9.5 and 9.6. 2. Upgrade the system to PGP Desktop 9.7 or higher.
Imported Document ID: TECH149089
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.