When attempting to perform PGP Whole Disk Encryption on your disk, you receive the following error:
file operation error
This issue is due to an incorrect file name in a PGP directory on a Macintosh system formatted with the case-sensitive option for the file system. When viewing the system log, you see an entry similar to the following:
Dec 9 11:33:20 [0x0-0x10010].com.pgp.engine: Open File Library/Frameworks/PGPwde.framework/Resources/stage1 Status: No such file or directory
Note: This article applies to PGP Desktop 9.9 running on Mac OS X 10.4 and 10.5.
To correct this issue:
Browse to the Library/Frameworks/PGPwde.framework/Resources/stage1 directory.
Locate the following file: Stage1.
Rename the file to stage1.
Restart PGP Whole Disk Encryption on the disk.
This issue is corrected in PGP Desktop 9.9.1 and above for Mac.
Imported Document ID: TECH149234
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