After receiving the enrollment message, you are unable to complete the Symantec Encryption Desktop Enrollment Assistant (previously PGP Enrollment Assistant) as Next button remains grayed out.
This issue may be caused by a number of factors when enrolling Symantec Encryption Desktop clients with the Symantec Encryption Management Server.
This can occur when Microsoft Exchange tools and Outlook are installed on the system. This configuration is not supported by Microsoft and more information is available here.
This can also be caused by the order of (or missing) PGP mapih.dll file in the Windows registry. This causes a connection issue when Outlook attempts to contact the PGP Enrollment Assistant during the enrollment process.
To resolve this issue, add the missing entry to the Windows registry or move the entry to the front of the AppInit_DLLs list.
Warning: Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. For more information on backing up the registry see the following article on the Microsoft support site: