This article details how to rename a user account that is enrolled with a PGP Universal Server.
Enrollment is the binding of a computer with PGP client software installed to a PGP Universal Server. After a client is bound to the server, it receives feature policy information from the PGP Universal Server.
When changing the username for a user, it is necessary to delete the user from the PGP Universal Server and re-enroll the PGP Desktop Client computer.
Delete User from the PGP Universal Server
Log in to the server administrative interface.
Click the Users card and select the Internal users tab.
Search for the user and click the icon in the Action column to delete the user.
Re-enroll the User
Click the PGP Tray icon in your system tray and select Exit PGP Services.
Delete the PGP Corporation folder from the following location:
Windows XP: C:\Documents and Settings\%username%\Application Data
Windows Vista & Windows 7: C:\Users\%username%\AppData\Roaming
This deletes the preferences file and allows you to start with new settings.
Restart the PGP services by clicking Start>All Programs>Startup>PGPtray.exe
The PGP Enrollment Assistant appears to re-enroll the user's PGP Desktop client with the server.
After re-enrolling, the users new username will appear on the server. When using the Single Sign-On feature on PGP Desktop 9.9.1 and above, a new user will be added to the disk with the updated user name and password during the enrollment process.
If you are using a version prior to PGP Desktop 9.9.1, you would want to open PGP Desktop after re-enrolling and add a second user to the drive.
Delete user keyrings
To remove all instances of your user enrollment, you can also delete the keyrings associated with the user. If you are using CKM or GKM key modes, you can make a backup of you key if you need to access files encrypted to your keys.
Warning: If any file, email message, PGP virtual Disk, PGP NetShare folder was encrypted to a key on the keyring, you will not be able to access or decrypt the encrypted files.
To delete your keys, delete the PGP folder located in the My Documents folder.
Imported Document ID: TECH149326
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