Even though your Symantec Encryption Management Server (formerly PGP Universal Server) is configured to use a NTP Server for time updates, the server's shows the incorrect time and continues to lose time.
This can occur when the Symantec Encryption Management Server (formerly PGP Universal Server) is installed on VMware ESX server and the VMware Tools are not installed.
To resolve this issue you must install VMware Tools on the Symantec Encryption Management Server - VMware machine. Installing the VMware tools requires you access the server via the command line.
Accessing the Symantec Encryption Management Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed.
Any changes made to the Symantec Encryption Management Server via the command line must be:
·Authorized in writing by Symantec Support.
·Implemented by a Symantec Partner, reseller or Symantec Technical Support.
·Summarized and documented in a text file in /var/lib/ovid/customizationon the Symantec Encryption Management Server itself.
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical Support may also require reverting any custom configurations on the Symantec Encryption Management Server back to a default state when troubleshooting new issues.
For assistance on installing VMware tools, please follow the articles listed in the Related Articles section below. if you require assistance, please contact Symantec Technical Support to open a case and request assistance.
Imported Document ID: TECH149390
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