When enrolling a PGP Desktop client, you receive the following error message:
Your credentials were not accepted. Please try again.
This can occur when the Directory Synchronization settings on the PGP Universal Server are incorrect. When using Directory Synchronization for enrollment with a PGP Universal Server, PGP Desktop client enrollment will fail if the incorrect LDAP settings are specified in the Directory Synchronization configuration.
Troubleshoot the following areas:
Access the Directory Synchronization settings for your server
Login to the server's administrative interface.
Click the Policy card then select Directory Synchronization.
Check the Hostname of your LDAP server.
Confirm the Bind DN and Base DN for your domain are correct.
If the passphrase(password) for the account specified for the Bind DN has changed, make sure the password for the account is correct.
Confirm the LDAP Directory Type is correct for your LDAP server
Click the Test Connection button to verify you can successfully connect and authenticate with your LDAP server.
Note: PGP Universal Server supports LDAPv2, LDAPv3, and LDAPS. You can use any of a number of directories with PGP Universal Server, although directories that more closely conform to the OpenLDAP or X.500 standards work best.
Imported Document ID: TECH149446
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.