When attempting to open a PDF Messenger file, the Web Messenger passphrase is not accepted and the file fails to decrypt.
This issue can occur with PDF Messenger messages when using Adobe Acrobat/Reader 9 with the current versions of PGP Universal Server. The most current version of PGP Universal Server is 2.10. PDF Messenger is available in versions of PGP Universal Server 2.7 and above. This issue does not happen when using PDF Messenger with Adobe Acrobat/Reader 8.
This issue is fixed in the next major release of PGP Universal Server.
For more information on obtaining a fix for this issue with version 2.10 of PGP Universal Server, log in to your support account and contact PGP Technical Support.
Imported Document ID: TECH149447
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