This article details the steps to use a Windows PE Disk to assist in troubleshooting and recovery of PGP Whole Disk Encrypted disks. You must have PGP Desktop for Windows version 9.7 or later installed in order to use Windows PE.
Warning: If you receive the following message "the subsystem needed to support the image type is not present" you are using Windows PE with an incorrect platform type 64-bits instead of 32-bits.
Using the Customized Windows PE CD or USB Flash drive
Boot from the customized Windows PE CD or USB Flash drive.
From the DOS console, use the pgpwde command line to authenticate to the disk.
Type cmd in the Open field and click OK.
Change to the Program Files\PGP Corporation\PGP Desktop directory.
Type the following at the command prompt:
pgpwde --enum and press Enter.
Displays disks on the system with the number of the disk
pgpwde --disk 0 --status and press Enter.
Displays status of encrypted/unencrypted disks
pgpwde --disk 0 --auth -p <passphrase> and press Enter.
If the passphrase successfully authenticates, you will be able to access the encrypted disk to troubleshoot Windows and disk errors.