This article provides some of the most frequently asked questions for PGP Whole Disk Encryption on Mac OS X Snow Leopard.
Question: Will PGP® Desktop for OS X and PGP® WDE for OS X support the new 64-bit kernel in Snow Leopard?
Answer: Yes. PGP Desktop's next major release, PGP Desktop 10.0 will have full support for Mac OS 10.6 (Snow Leopard) x32 and x64 configurations.
Question: Will Apple® BootCamp be supported?
Answer: Yes. PGP® Whole Disk Encryption's next major release, PGP Desktop 10.0 will have full pre-boot authentication support for Apple® Bootcamp in 10.5, 10.6 and all supported flavors of Windows, including Windows 7 in x64. For example, you can run Snow Leopard x64 and Windows 7 x64 fully encrypted with PGP Whole Disk Encryption using Bootcamp.
Question: Will the PGP WDE next be updated to support both the 32-bit and 64-bit kernels?
Answer: Yes, See answer above.
Question: Has any progress been made on the Apple-imposed inability to hibernate instead of suspend when the system disk is encrypted?
Answer: Apple safe sleep (hibernate) works the same as previous releases (no change)
Question: What about support for backup?
Answer: Backups are supported using a variety of software including Apple® Time Machine and AppleShirtPocket® SuperDuper. SuperDuper recently added specific support for PGP Whole Disk Encryption.
Question: What about the support for Apple® Time Machine?
Answer: Apple Time Machine works seamlessly with PGP Whole Disk Encryption and PGP Desktop for OS X.
Question: Is it possible to use PGP Desktop with OS 10.6 and just open (read only access) disk containers created with PGP products? I have PGP products on Windows and Mac Partitions (on the same machine), and just want to access (not save data) into shared files.
Answer: PGP Whole Disk Encryption does not have a read-only mode, although PGP® Virtual Disk does. If you are looking for a solution for read-only disk access for forensic analysis then we recommend tools such as Encase from Guidance Software. Encase provides a mechanism to access a disk - read only when that disk is encrypted with PGP Whole Disk Encryption - after providing necessary authentication credentials.
Question: Does PGP Desktop work with Snow Leopard if you use none of the disk encryption features (i.e. can you use it purely for PGP® encrypt/decrypt/sign services that it provides)?
Answer: Yes. The next major release of PGP Desktop for Mac OS will support these functions. Previous versions of PGP Desktop should not be run on Snow Leopard. Although some functionality does work (file encryption does work) there is the possibility of random kernel panics without making substantial modifications to the install.
Question: When are you going to propose the option to add custom info to this screen, so that if my computer is found someone turning it on can actually contact me?
Answer: Customization of the BootGuard screen for PGP Whole Disk Encryption for Windows managed by PGP Universal Server is currently supported. This feature is on the roadmap for PGP Whole Disk Encryption for Mac OS.
Question: Once PGP Whole Disk Encryption 10.0 is released, will the upgrade change how the system disk appears to the Snow Leopard (Upgrade) installer, such that we can leave the disk encrypted after upgrading to PGP Whole Disk 10.0; or will we need to decrypt our drive, upgrade to Snow Leopard, and then install PGP Whole Disk 10 and re-encrypt?
Answer: In order to upgrade to Snow Leopard, the disk needs to be decrypted and PGP Whole Disk Encryption for Mac OS X uninstalled. The correct steps to upgrade are as follows.
Current system has Leopard and PGP WDE for OS X 9.10 or earlier
Decrypt the disk encrypted with PGP WDE
Uninstall PGP WDE for OS X
Install / Upgrade to Snow Leopard
Install PGP WDE for OS X - the 10.x release supporting Snow Leopard
Encrypt the disk
For further detail on exactly how to upgrade to PGP Desktop products v 10.0, please refer to the user guide that will ship with those products.
Question: Using PGP Desktop version 9.8.3 (build 4028) I found that with my use of PGP Desktop to keep an encrypted PGP disk file of business critical documents still seems to work fine - I encrypted and decrypted this volume and the decrypted files could be opened and closed without problem. Is there another issue that I am missing or am I reasonably safe to continue using this aspect of PGP Desktop while you prepare the update?
Answer: Versions of PGP Desktop for OS X prior to 10.x are not supported with Snow Leopard.
Imported Document ID: TECH149544
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