After upgrading your operating system to Windows 7 and then attempting to install PGP Desktop 9.12, you receive the error:
Error in custom action. The library C:\Windows\B65463213GHUSP1613132AD7NJ5\WiseCustomCalla2.dll is invalid or could not be found.
This may be resolved by deleting the PGP preference files and then performing a clean installation of PGP Desktop. In some cases the remaining PGP preference files can be corrupted and cause an issue with a new installation after upgrading the operating system.
Use the following steps to perform a clean installation of PGP Desktop.
Uninstall any previous versions of PGP Desktop on the system.
Reboot the system.
Browse to the %appdata% folder:
Windows XP:C:\Documents and Settings\%username%\Application Data
Delete the PGP Corporation folder.
Install PGP Desktop using the installer for your version of Windows (32 or 64-bit).
Reboot the system when prompted.
Imported Document ID: TECH149677
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