After installing PGP Desktop 9.12 on Windows 7 Home Premium, Internet Explorer 8 stops functioning and you receive the error:
Internet Explorer has stopped working...
This is a known issue which occurs on computers with Windows 7 Home Premium and PGP Desktop 9.12 when using the 32-bit (x86) version of Internet Explorer 8. This issue is due to an incompatibility in the method that PGP Desktop queries the proxy settings on Windows 7.
This error does not occur when using the 64-bit version of Internet Explorer 8 (x64) on Windows 7 Home Premium 64-bit edition.
This issue is fixed in PGP Desktop 10. To download the latest version of PGP Desktop, you must have a current software maintenance agreement. Maintenance means the right to receive Software Updates and Software Upgrades (if any) released during the period specified in your order.
Imported Document ID: TECH149688
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.