When encrypting a message with the Sign and Encrypt buttons in PGP Desktop, the PGP Universal Server mail policy is not followed if a key is not found for the recipient and the message is sent in the clear.
This can occur when the mail policy for the Sign and Encrypt Buttons is configured to use Web Messenger when a suitable recipient key cannot be found. When using this configuration, PGP Desktop cannot process the mail message to use Web Messenger and therefore sends the message in the clear.
To enable PGP Desktop to follow mail policy when using the Web Messenger option, you must enable Out of the Mail Stream (OOMS) for the PGP Desktop policy.
This article applies to versions of PGP Universal Server 3.x.
To enable OOMS for a PGP Desktop client
Login to the PGP Universal admin interface.
Click Consumers > Consumer Policy and then select the desired client policy.
Next to PGP Desktop, click the Desktop button. The PGP Desktop client options page is displayed.
Click Messaging & Keys.
Place a checkmark next to Enable Out Of Mail Stream support.
Scroll down and click Save.
Once the policy is updated on the client, the PGP Desktop client will properly follow the server mail policy.
Imported Document ID: TECH149858
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