You have installed Symantec Endpoint Encryption (SEE) full disk edition 7.0.8 on an HP Compaq 420 Laptop, and you get an error message (below) after the reboot following user registration. Upgrading to SEE 8.0.0 does not resolve the issue
The Pre-Windows screen shows the following message: "Machine will need to be restarted, brief description the application returned status of [0x80000001] in the STATE_INITIALIZED"
The Serial Advanced Technology Attachment (SATA) configuration for the (Hard Disk Drive) HDD was Advanced Host Contoller Interface (AHCI) instead of Integrated Drive Electronics (IDE) in the (Basic Input/Output System (BIOS).
Change the SATA configuration to "IDE" instead of "AHCI" in the BIOS and reboot the machine.
HP Compaq Laptop Model 420
Imported Document ID: TECH152753
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