After encrypting a disk with PGP Whole Disk Encryption on an HP computer, after successfully entering your passphrase on the PGP BootGuard, the computer then displays a blinking cursor on the screen and Windows fails to load.
This issue is related to an incompatibility with older versions of PGP Whole Disk Encryption and HP computers with an Insyde BIOS.
This issue is fixed in versions of PGP Desktop 10.1.0 and above.
Use the following steps to recover the disk:
1. Download the PGP Whole Disk Encryption Recovery disk. The recovery disks can be downloaded from the following articles: