Messaging Gateway (SMG) is sending alert messages indicatiing that " A directory data access error has occurred"
The Messaging Gateway's Directory Data Service (DDS) logs may report 1 or more of the following Warnings/Errors:
This alert is reported when a scanner or the Control Center cannot connect to one or more configured directory data sources.
Ensure that data sources configured in Administration > Directory Integrarion are reachable from both the Control Center and Scanner hosts
Ways of checking this can include:
- Performing telnet from the Messaging Gateway host's shell console to the LDAP server and port.
- Running one of the test options belonging to the LDAP server in the Directory Data Source settings page.
If one or more of the above tests fails due to a connectivity failure, check that your LDAP server is still functional and there are no network related problems causing the connectivity failure. (For example: Firewall blocking access, routing problems).