The Software Management Plug-in installs are failing on our Package Servers since we changed the Drive configuration around after the Altiris agent had already been installed to the D: drive. Subsequently we changed this to E: once the drives were setup the correct way.
We did a clean uninstall using the “/uninstallagents /clean” during our removal process, but it looks like the remnants from the Software Management Agent still reside in the HKLM\Software\Microsoft\Windows\CurrentVersion\Installer folders for these products.
"Error 1324 The folder path "Program files"
The Software Management Solution agent (7.0.1831) creates a HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\userdata\s-15-18\products\cc67f8b0088... folder
The aexgentutil.exe /clean and the agent uninstall policy for the Software Management Solution agent leaves the registry folder behind.
A reinstall of this plug-in will attempt to write to the original location which causes it to fail.
Defect. Modify the locations for the HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\userdata\s-15-18\products\cc67f8b0088... \InstallLocation and InstallSource in the registry to the correct location where the Symantec Management Agent is install on.
NS 7.0 SP5
Imported Document ID: TECH156833
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