Error Message Importing Settings File When Exchange Versions are Different: "Settings cannot be imported. Contents of the selected file are invalid or current asset does not support settings specified in the selected file"
The settings are exported from Symantec Mail Security for Exchange. The settings file created is moved to a new computer and imported into SMSMSE. During the import process the following error message is shown and the settings are not imported:
Settings cannot be imported. Contents of the selected file are invalid or current asset does not support settings specified in the selected file
The version of Exchange on the settings Export computer is different than the version of Exchange on the new computer.
Use the following steps to see the version of Exchange in the settings file:
1. Open the settings XML file in an editor. 2. Search for the following XML node PlatformId like this example:
Settings from SMSMSE installed into a specific version of Exchange cannot be imported into SMSMSE running on a different version of Exchange.
This is expected behavior.
Use the following steps to export settings:
1. Open the SMSMSE Administration Console. 2. Click the File|Export... menu item.
Use the following steps to import settings:
1. Open the SMSMSE Adminstration Console. 2. Click the File|Import... menu item.
Imported Document ID: TECH157810
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